International Paper Customer Service Representative in BEAVERTON INK/PLATES, Oregon

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

Position Summary

The CSR I’s role is to communicate with internal and external customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships and support effective print plate production and shipping operations. The position is a critical position as individuals in this role have direct communication with our customers. The daily interactions and accuracy of information, as well as timely and effective communication to our customers, are critical factors affecting our facility’s performance and customer retention. This position requires a high degree of organization and prioritization of daily tasks and responsibilities, and provides critical daily interactions to our customers that allow International Paper to achieve and maintain an excellent customer relationship and enhance customer loyalty.

Duties of this position include, but are not limited to:

  • Receiving, processing and monitoring customer’s orders.

  • Coordinating and facilitating orders through the entire system--from initial customer contact through final production of printing plate order.

  • Handling customer concerns and communicating to appropriate departments.

  • Involved with continual interaction with production and art departments.

  • Provide excellent customer service through timely and accurate customer communications via telephone.

  • Accurately enter customer orders into order entry system.

  • Communicate status of orders to customers.

  • Initiate entry of customer complaints into the Customer Feedback System (CFS).

  • Produce estimates and quotations for customers.

  • Coordinate warehouse inventories, reorder and ship quantities based on established parameters.

  • Work with production staff and utilize internal systems to achieve on-time customer deliveries.

  • Work with sales staff to ensure accurate and timely customer communications.

  • Ensures customer retention/satisfaction.

  • All other duties assigned.

The following qualifications are required:

  • Entry level and up to 2 years of customer service/relations experience

  • Excellent interpersonal skills, problem-solving skills, multi-tasking skills, and must work well under pressure and prioritize work effectively.

  • Strong oral, written and e-mail communication skills.

  • Ability to handle telephone conversations, listening and communicating.

  • Computer program knowledge, including Microsoft Word, Access, and Excel.

  • Enthusiastic, customer focused, self-motivated, innovative and aggressive.

  • Excellent phone and email etiquette and courteous, professional communication and customer relationship/service.

  • The ability to perform math functions including working with fractions, manipulating and recording. figures to provide accurate quantities, estimating and quotations.

The following qualifications are preferred:

  • BS/BA in appropriate field a plus.

  • Customer service experience in a manufacturing environment a plus.

  • Knowledge in corrugated packaging or flexo-graphic printing, and graphics.

Key competencies required include:

  • Customer Focus

  • Action Oriented

  • Integrity and Trust

  • Perseverance

  • Composure

International Paper is an Equal Opportunity Employer - Minorities/Females/Individuals with Disabilities/Veterans.