Position Number: 60019413
Position Title: Systems Specialist III - Windows
Posting Period: 11/07/2011
To 12/31/9999
Business: Finance and IT
Location: MEMPHIS
,TN
Job Group: Professionals
Area of Interest: IT/Information Management
FLSA: Exempt
Relocation Paid: No
Description:
This position is responsible for the maintenance, uptime, availability
and operational health on the Windows Server platforms. The primary
responsibility is for approximately 1200 Windows servers located in the
companys main data center in Memphis, TN. This may also include
troubleshooting and resolving issues with Windows servers located
throughout 500+ field locations in North America.
The candidate should be able to work with minimum supervision,
conferring with a superior on unusual matters, and may be assisted by
Entry/Junior or intermediate level personnel, both here in the US and in
Krakow, Poland. The candidate will interact directly with vendors,
internal support teams, application developers/owners, and end users for
the purpose of supporting the Windows server environment.
The candidate will be part of a team that is third level support for the
Microsoft Windows server operating systems. They will provide
consultation to customers regarding application hosting and may act as a
technical consultant on projects and platform implementations, which may
include full or partial responsibility for designing, testing,
implementing and documenting technical solutions. The candidate will
utilize all available tools to monitor, troubleshoot and repair
technical problems.
KEY ACCOUNTABILITIES:
Administration of 1200+ bunker servers
o Second and third level troubleshooting for all Windows data center
servers
o Manage and monitor daily operational issues on the Windows server
platform
o Assigning access rights in accordance with Microsoft
recommendations
o Maintaining revision levels for all hardware/software
o Maintaining current virus definition files on all servers, and
working to contain and eradicate any vulnerability found in the
environment.
o Providing innovative solutions to challenging technical issues
o Using available remote administration tools to monitor,
troubleshoot, and repair issues with Intel-based servers.
Increasing the level of customer service that WES provides by:
o Meeting or exceeding SLO/SLA expectations
o Striving to over communicate with customers in the event of a
server outage or other catastrophic event
o Providing reports to customers upon request
o Providing proactive monitoring to reduce down time
o Complete life cycle management for the Windows platform
o Contract maintenance/management
Provide technical expertise by:
o Providing documentation on advanced technical issues
o Keeping abreast of technological advances within the industry
o Acting as a knowledge resource to other team members
o Providing feedback relating to operational issues
KNOWLEDGE AND EXPERIENCE:
4-6 Years of technical experience
Expert knowledge with Windows Server 2000 and 2003, Working knowledge
with Windows Server 2008
Expert knowledge of common enterprise applications and services, such
as networking, Active Directory, WINS, DNS, etc
In-depth knowledge of Intel server hardware platforms
VMWare experience strongly preferred
MCSE or similar certification strongly preferred
Enterprise server administration experience required
Citrix knowledge strongly preferred
Network experience for troubleshooting purposes
Project management skills strongly preferred
Due to the 24/7 support requirements of the position, the individual
must be available for frequent on-call duty after hours, on weekends,
and on holidays.
KEY COMPETENCIES:
Action Oriented
Dealing with Ambiguity
Customer Focus
Timely Decision Making and Decision Quality
Functional / Technical Skills
Composure
Learning on the Fly
Listening
Perseverance
Priority Setting
Problem Solving
Project Management
Patience
Time management
Written and Oral Communications
