International Paper Share Point App Hosting Analyst II in MEMPHIS, Tennessee

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

Purpose:

Provide leadership and direction for all technical aspects of Application hosting services to effectively support International Paper’s business strategy. This includes systems such as: SharePoint 2010 and 2016, IIS, DNS, WebLogic and Apache.

The primary responsibilities, actions and outputs include:

  • Define, implement, and monitor processes to improve operational efficiency.

  • Deliver world class SharePoint, IIS, WebLogic and other hosting services under minimal supervision while providing a stable, reliable, functional, secure hosting environment.

  • Maintain the availability, reliability, performance, monitoring, and security of the enterprise application environment.

  • Collaborate with other support teams to provide management of operational processes (backups, recovery, disaster recovery, application scalability, capacity planning).

  • Collaborate with other support groups to implement and enforce policies and procedures.

  • Develop and facilitate process changes related to the technical infrastructure, operations, and basis administration regarding best practices, policies, and education.

  • Mentor junior team members by answering technical and procedural questions and teaching improved processes.

  • Work with a variety of IT stakeholders to analyze the current application hosting architecture and provide implementation plans for upgrades and deployments.

  • Analyze, recommend, and collaborate on the architecture and integration in order to provide input to the application product roadmap.

Key Accountabilities:

  • Implement operational capabilities to meet the needs of the organization for SharePoint applications and solutions.

  • Provide customers with a stable, secure and recoverable SharePoint environment.

  • Define and develop metrics for application hosting availability.

  • Maintain technical standards, procedures, and techniques for the resolution of system problems to ensure maximum system availability and performance levels.

  • Ensure appropriate technical and operational documentation exists and is current.

  • Consult and provide technical direction for application hosting projects including:

  • Upgrades and Patches.

  • Validate that technical solutions meet operational, security, quality, and performance standards.

  • Determine technical feasibility of implementing solutions within the existing infrastructure.

  • Participate in evaluation and risk assessment of third party components and packages.

  • Develop and train team members on technical aspects of new technical solutions.

  • Develop consistency in technical processes.

  • Build knowledge of support processes.

  • Recommend and implement changes to the operational management strategy for the hosting environment.

  • Implement operational management procedures, including monitoring, SLA reporting, and capacity planning.

  • Define and implement infrastructure level architecture for the hosting environment.

  • Translate operational governance objectives into actionable technical processes.

Key Challenges:

  • The external environment, including technology, competition, markets:

  • Maintaining knowledge of all hosting products and technologies.

  • Fast growing new and emerging technologies.

  • Competing with external providers’ performance levels and minimizes cost.

  • The internal environment, including interaction with others, (both inside and outside the company) policies/practices:

  • Keeping aware of upcoming business requirements.

  • Ensuring all technical groups work together to deliver hosting solutions.

  • Communicate appropriately with multiple levels of management.

  • The work itself, e.g., problems, opportunities, change:

  • Provide 7x24x365 availability and escalation support for team members.

Scope:

  • Act as technical consultant on complex application hosting projects.

  • Design and implement solutions to increase capacity/availability of application hosting infrastructure, minimize operational support costs of systems, and increase operational efficiencies.

  • Responsible for defining operational metrics to Technical Services.

  • Lead technical projects related to the hosting environment.

  • Responsible for training and mentoring team members.

  • Provides architectural recommendations on support product/vendor selections.

  • Operates under minimal supervision.

Knowledge and Experience:

  • Knowledge of hosting systems and support processes including SharePoint, IIS, WebLogic and Windows 2012 and 2016.

  • Knowledge of related support processes especially name resolution, networking protocols, firewalls, and load-balancing technologies.

  • Working knowledge across a broad range of technologies including Windows Server 2012 and 2016, VMWare, SAN storage, Microsoft SQL server, .NET framework, XML, HTML, IIS, DNS, and Active Directory.

  • Previous experience in hosting high-volume customer-facing applications.

  • Bachelor or Masters Degree in Computer Science, MIS, or equivalent experience preferred.

  • 3+ years hands-on experience administering Windows OS and Unix/Linux

  • 3+ years hands-on experience administering SharePoint 2010, 2013 or 2016

  • 2+ years experience with backup/recovery and disaster recovery using both native features and third party products.

  • Excellent communication skills, verbal and written.

  • Must have demonstrated past experience in the following competencies: problem solving, action oriented, customer focused, informing others, learning on the fly, motivating others, organizing, and setting priorities.

  • Ability to execute within aggressive project timelines.

  • Ability to work independently or as part of a team.

Organizational Relationship:

  • This position reports to Team Lead, Technical Application Hosting.

  • Team Lead, Technical Application Hosting reports to Manager, Server Application Hosting and Support.

  • Manager, Server Application Hosting and Support reports to Senior Manager, Technical Application Services

Comments:

  • Limited travel is required for this position.

International Paper is an Equal Opportunity Employer - Minorities/Females/Individuals with Disabilities/Veterans.