International Paper Customer Service Representative in TUCKER PREPRINT, Georgia

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

We currently have an opening for a Customer Service Representative at our Lithonia, GA container facility. The facility manufactures corrugated boxes for a number of external customers. We are looking for a motivated individual who is capable of performing a multitude of functions in a flexible, fast-paced environment. Specific responsibilities of this position will include: Regular communication with customers, estimate and enter orders, graphics engineering and proofing in addition to a variety of additional activities to facilitate excellent customer relationships and support effective manufacturing and shipping operations.

Key Functions:

  • Provide excellent customer service through timely and accurate customer communications via telephone, fax and email

  • Accurately enter customer orders into order entry system

  • Communicate status of orders to customers

  • Initiate entry of customer complaints into the customer feedback system

  • Produce estimates and quotations for customers

  • Work with operations and utilize scheduling system to achieve on-time deliveries

  • Work with sales staff to ensure accurate and timely customer communications


  • Excellent phone etiquette and courteous, professional communication and customer relationship/service. Strong keyboarding. Solid experience with use of computers to store and manipulate data.

  • The ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations.

  • Effectively multi-task and prioritize time and work.

  • At least one to three years of customer relations/service experience, preferably within a manufacturing environment.

  • Experience working with corrugated packaging/boxes is a plus.

  • Fully developed understanding of manufacturing processes.

Key competencies required include:

  • Customer focus

  • Action Oriented

  • Integrity and Trust

  • Perseverance

  • Composure

International Paper offers a competitive salary and an excellent benefits package that includes medical, dental, disability, life and accident insurance, vacation as well as a 401(k) plan and retirement savings account. This is a great opportunity to start a career with a dynamic and proven manufacturer in the packaging industry.

Qualified candidates should express interest by applying online at

International Paper is an Equal Opportunity Employer - Minorities/Females/Individuals with Disabilities/Veterans.